Personal Lines Underwriter

CAREER OPPORTUNITY
An exciting opportunity exists for a Personal Lines Underwriter at Brolink in Centurion.

JOB DESCRIPTION
Duties and Responsibilities (may include but not limited to):
•Underwrite in accordance with standards, policies and procedures
•Attend to administration and written communication
•Ensure that all documentation is processed accurately & correctly
•Ensure queries are resolved as per company standards
•Ensure endorsements / transaction are completed timeously
•Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.

Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
•Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
•Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
•Align own behaviour with the organisation culture and values.
•Share and transfer product, process and systems knowledge to colleagues.
•Collaborate and work with the Underwriting team to ensure required service levels are delivered.
•Ensure adherence to organisational policies, practices and procedures.
•Identify and recommend areas / ways to improve processes.
•Professional and timeous query resolutions/ feedback (email and telephonic)
•Report handlings (daily/ weekly/ monthly) as and when required
•Ad-hoc duties and special projects
•Ad-hoc assistance in other departments as and when required
•Attend meetings

Specific Back-office processes and procedures:
➢Efficient client complaints handling
➢Handle refund requests
➢Efficient client request/ query handling
➢Prepare monthly information slides to Insurer
➢Upload of new business and cancellation files
➢Efficient query handling of Bank and Insurer
➢Ongoing Quality Assurance and ad hoc audits
The Personal Lines Underwriter will report directly to Adele Fourie (Team leader) and Elmarie Botha (Manager: Underwriting Risk & Operations).

QUALIFICATIONS AND EXPERIENCE
Qualification
Minimum Requirements:
•Matric
•RE5
•FAIS fit and proper
•Relevant underwriting experience
•CPD Hours
Work Experience
Minimum Requirements:
•At least 3 years personal lines insurance experience of which 1 years must be in personal lines underwriting.
•Must have experience in various personal Lines products.
•Be able to handle a portfolio of approximately 2000 policies.
•No ITC Credit records (bad debts, judgements etc.).
•No Criminal Record

TECHNICAL COMPETENCIES
Minimum Requirements:
A formal qualification in the short-term insurance industry
•Experience on various short-term products and Insurers
•PC literacy (Word, Excel, Outlook). Strong Excel skills and basic Microsoft BI understanding is advantageous
•Well spoken
•Client orientation
Attention to detail
•Organised
•Excellent communication skills (verbal & written)
•Proper telephone etiquette
•Must be able to speak / read and communicate in Afrikaans and English.
•Must be able to handle pressure.
•Product and regulation knowledge
•Effecting policy endorsements, cancellations, and letters within ambit of Regulations and TCF principles.
•Correct use of endorsements for reactive underwriting purposes.

ATTRIBUTES
Attributes required for the position include but are not limited to:
•Positive
•Emotionally strong

•Attention to detail and thoroughness
•Ability to stay focused under high pressure
•Strong customer service focus
•Problem solving abilities
•Decision making (Agile)
•Highly self-motivated
•Committed to meeting deadlines
•Ability to communicate in English and Afrikaans is essential
•Professional and service excellence
•Strict adherence to Service level agreements
•Team player
•Planning and organising
•Time management
•Communication skills
•Administrative skills
•Output driven
•Technical accuracy
•Ability to work according to set policies and procedures

ABOUT THE COMPANY
Brolink is a leading provider of insurance administration services, providing a comprehensive range of insurance products from South Africa’s top insurers. Our portfolio includes personal insurance, commercial insurance as well as niche products such as agriculture, transport, engineering and aviation.
As a short-term insurance administrator, Brolink provides a dedicated service to professional brokers in delivering on their clients’ business or professional insurance needs.
Applicants must have a clear ITC, clear criminal record and excellent previous employment references.
Qualified applicants are invited to apply by sending a CV to: HumanCapital@brolink.co.za before 24 December 2024.
Please note that this appointment will be made according to the company’s Employment Equity targets and strategy.