Business Analyst

An exciting opportunity exists for a Business Analyst reporting to the Software Development Department. This position is based in Centurion.

Duties and Responsibilities:
• Gather information, e.g. by interviewing stakeholders
• Analyze and document the business needs
• Facilitate the design of a solution and write a functional requirement specifications
• Arrange for review and sign-off
• Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Designs new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Improves systems by studying current practices; designing modifications.
• Recommends controls by identifying problems; writing improved procedures.
• Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
• Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Maintains system protocols by writing and updating procedures.
• Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
• Maintains user confidence and protects operations by keeping information confidential.
• Prepares technical reports by collecting, analyzing, and summarizing information and trends.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.


Minimum Requirements:
•University degree with subjects related to business and perhaps also technology
Preferably, in addition to the above:
•Certificate of Proficiency (or better) of the Insurance Institute of SA

•Some formal training in business analysis, business process management or related

Work Experience
Minimum Requirements:
•At least 2 years hands-on working experience in short-term insurance, either in an insurance company or broking environment
Preferably, in addition to the above:
•Skill and experience in analyzing business requirements and writing specifications in the financial services industry
•Prior experience in process analysis and documentation of business processes, templates and detailed operational procedures

Minimum Requirements:
•PC literacy: Good knowledge of Microsoft Office software (especially Word and Excel)
•A basic understanding of databases and financial transaction processing systems
•Knowledge of formal methodologies to analyze business requirements and processes
Preferably, in addition to the above:
•An understanding of short term insurance products and rating methods
•Demonstrated ability to interview end users

Attributes required for the position include but are not limited to:
•Customer Service Orientation
•Presentation skills
•Good problem solving and analytical skills
•Able to explain business requirements to technical staff
•Basic appreciation of technical issues and must be able explain these to the customer
•Good at sharing knowledge
•Maintain a positive attitude and be able to handle pressure
•Interest in keeping up-to-date with trends in insurance and IT
•Excellent communication and mentoring skills (verbal and written)
•Honesty and integrity (clear ITC and clear criminal record)
•Analytical skills and problem solving ability
•Be able to work in a team and individually
•Good work ethic
•Be able to plan and organise
•Building and maintaining relationships with clients
•Leadership and organisational skills

Brolink is a leading provider of insurance administration services, providing a comprehensive range of insurance products from South Africa’s top insurers. Our portfolio includes personal insurance, commercial insurance as well as niche products such as agriculture, transport, engineering, and aviation.
As a short-term insurance administrator, Brolink provides a dedicated service to professional brokers in delivering on their clients’ business or professional insurance needs.
Our mission is to connect brokers, insurers, policyholders and partners through our dynamic and innovative IT and expert people driven solutions. Our vision is to be the leading administrator and digital technology and integration platform provider for short-term insurance.
Applicants must have the following:
•Clear ITC
•Clear criminal record
•Excellent previous employment references.

Our values are Excellence, Integrity, Fairness, Innovation.
Qualified applicants are invited to apply by sending a CV to: before 30 May 2024.
Please note that this appointment will be made according to the company’s Employment Equity targets and strategy. Provided you are not contacted within 2 weeks of job application deadline, please consider your application unsuccessful.



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