AI and Automation Analyst

CAREER OPPORTUNITY
An exciting opportunity exists for a AI And Automation Specialist to join the IT Department. This position is based in Centurion.

WHY THIS ROLE EXISTS
Brolink is investing in AI, analytics and automation to improve how work is done across the business. We are building practical solutions that combine human expertise with AI-powered tools to improve reporting, data sharing, operational efficiency and decision-making.

What we are looking for:
The AI and Automation Analyst is responsible for supporting Brolink’s core data, reporting and operational information requirements while actively improving and transforming these capabilities through workflow automation and applied AI.
The role’s immediate focus includes the analysis of operational data, development and maintenance of reporting and semantic models, partner data exchange, invoice-support processes, reconciliations and data-quality controls. These responsibilities ensure that business stakeholders and external partners receive accurate, consistent and traceable information.
Alongside these day-to-day responsibilities, the analyst will actively identify, assess and implement opportunities to reduce manual effort, improve processes and introduce governed automation. AI and automation responsibilities will commence from the outset and increase rapidly as suitable opportunities are identified and delivered.
The analyst is expected to progress quickly towards operating across both Brolink’s current data environment and its emerging AI and automation capability. This includes contributing to the design, configuration, testing, implementation and monitoring of automated workflows and supervised AI-enabled solutions.
The role connects Brolink’s current data and reporting needs with its ambition to establish an intelligent, automated and scalable operating model, with a clear expectation of early delivery, practical adoption and measurable progress.

Why join Brolink:
•Work on real-world AI and automation initiatives with measurable business impact
•Gain hands-on exposure to Microsoft Fabric, Power BI, Power Automate, Copilot Studio and AI agents
•Help shape Brolink’s future operating model
•Develop sought-after skills in analytics, automation and applied AI
•Work alongside experienced business, data and technology professionals

What success looks like:
Within the first 12 months, success would include:
•Delivering reliable and accurate reporting outputs
•Identifying and implementing automation opportunities
•Reducing manual effort in selected processes
•Contributing to controlled AI-enabled solutions
•Maintaining high-quality documentation and governance standards.

Key Purpose of the role:
The AI and Automation Analyst supports the design, testing, documentation and continuous improvement of governed data products and supervised automation. The analyst will initially refine reporting, partner data-sharing and invoice-support capabilities, then progressively review additional operational processes for automation and agentic AI opportunities.

JOB DESCRIPTION
Duties and Responsibilities:

1. Data Analysis, Reporting and Semantic Modelling
•Analyse source data, business rules and operational requirements to support reporting, partner servicing and business decision-making.
•Build, maintain and improve Power BI reports, dashboards, semantic models, certified measures and operational reporting outputs.
•Translate business requirements into clear data definitions, calculations and reporting logic.
•Investigate and resolve data anomalies, reporting issues and inconsistencies.
•Maintain data dictionaries, metadata and supporting documentation to promote consistent use of information.
•Work with technical specialists to improve data quality, accessibility, security and performance.
•Ensure that reporting, automation and AI-enabled solutions use trusted and appropriately governed data sources.
•Identify opportunities to standardise, automate or introduce self-service into existing reporting activities.

2. Partner Data Exchange and Operational Controls
•Produce and maintain controlled Excel, CSV and flat-file outputs, including policy movements, premium bordereaux, commission bordereaux and other partner requirements.
•Validate partner-facing outputs to ensure that information is accurate, complete, consistent and delivered in the required format.
•Support the data models, calculations and processes used for binder and outsourced-service fee invoicing.
•Perform reconciliations, control checks, variance analysis and testing across reports, bordereaux and invoice-related outputs.
•Investigate discrepancies and work with Finance, Operations and technical teams to resolve underlying issues.
•Maintain traceable, audit-ready documentation and supporting evidence for key calculations and outputs.
•Identify and implement opportunities to automate recurring data preparation, validation, reconciliation and distribution activities.

3. AI and Automation Opportunity Discovery
•Work proactively with business stakeholders to identify repetitive, manual, time-consuming or error-prone activities.
•Maintain and regularly review a prioritised pipeline of AI and automation opportunities across data, reporting and operational processes.
•Assess opportunities according to business value, complexity, risk, data readiness and implementation feasibility.
•Determine whether an opportunity is best addressed through process simplification, standardisation, workflow automation or an AI-enabled solution.
•Translate suitable opportunities into clear problem statements, requirements, expected outcomes and success measures.
•Challenge established manual activities and prioritise opportunities that can deliver measurable value within practical timeframes.

4. Automation and Applied AI Delivery
•Design, configure, test and maintain workflow automations and supervised AI-enabled solutions using approved platforms.
•Use tools such as Power Automate, Copilot Studio, Microsoft Fabric and Power BI to improve existing data and operational activities.
•Configure business rules, prompts, knowledge sources, approvals, exception handling, monitoring and human-escalation points.
•Work with technical specialists where solutions require advanced development, system integration, APIs or infrastructure support.
•Test automation and AI-generated outputs for accuracy, consistency, reliability and alignment with business requirements.
•Coordinate user acceptance testing and support the controlled release of solutions into the operational environment.
•Monitor implemented solutions and address exceptions, unreliable outputs and improvement opportunities.
•Deliver a growing portfolio of practical automation and supervised AI use cases within the first 12 months.

5. Governance, Documentation and Adoption
•Document business requirements, reporting rules, process flows, calculations, solution designs, test cases and operating procedures.
•Maintain change records, control documentation and implementation evidence.
•Apply information security, access control, data governance, responsible AI and compliance requirements throughout delivery.
•Ensure that automated and AI-enabled activities remain transparent, traceable and subject to appropriate human oversight.
•Work with business users and subject-matter experts throughout solution design, testing and implementation.
•Communicate technical concepts, risks and solution limitations in clear business language.
•Support demonstrations, training and adoption activities for implemented automation and AI solutions.
•Help users transition from manual task execution towards managing outcomes, exceptions and continuous improvement.

6. Continuous Improvement and Benefits Measurement
•Monitor data quality, reporting performance, automation outcomes, AI adoption and recurring exception trends.
•Establish baseline measures and track improvements in manual effort, turnaround time, accuracy, control effectiveness and service delivery.
•Gather stakeholder feedback and identify root causes where expected improvements or adoption levels are not being achieved.
•Recommend and implement practical enhancements based on performance information and operational feedback.
•Contribute reusable templates, prompts, workflow components and delivery standards to Brolink’s developing AI and automation capability.
•Provide clear evidence of the operational value created through data improvements, automation and AI adoption.

QUALIFICATIONS AND EXPERIENCE
Qualifications
Minimum Requirements:
•A relevant diploma or degree in Information Systems, Computer Science, Data Analytics, Business Analysis, Engineering, Finance or a related discipline.
•Equivalent practical experience and evidence of applied capability may be considered.
•Relevant Microsoft, Power BI, data, automation or business-analysis certifications would be advantageous but are not mandatory.

Work Experience
Minimum Requirements:
•Two to four years of relevant experience in data analysis, business intelligence, systems analysis, process improvement, workflow automation, or a related field
•Demonstrated experience identifying, analysing or implementing process automation opportunities
•Exposure to AI-assisted tools, workflow automation platforms, low-code automation solutions, or digital process transformation initiatives
•Working knowledge of Microsoft stack including SQL, Excel and Power BI
•Understanding of data quality, reconciliation, testing, governance and controlled release processes

TECHNICAL COMPETENCIES
Minimum Requirements:
•The ability to translate business questions into clear data requirements and practical solutions
•Strong analytical and problem-solving skills
•Ability to investigate data and process issues using a structured approach.
•Ability to balance technical feasibility with business needs

ATTRIBUTES
Attributes required for the position include but are not limited to:
•Strong oral and written communication, documentation and stakeholder-engagement skills.
•A learning mindset and genuine interest in responsible, secure and human-supervised AI automation.
•Positive attitude
•Stress tolerance, resilience
•Client service orientation
•Sound interpersonal and communication skills with the ability to relate at all levels
•Analytical and methodical, with strong attention to detail
•Curious, practical and willing to learn
•Comfortable asking questions when business rules are unclear
•Able to work across business and technical teams
•Security-conscious and respectful of confidential information
•Focused on reliable outcomes rather than impressive demonstrations

ABOUT THE COMPANY
Established in 1994, Brolink is a leading provider of administrative insurance technology solutions in South Africa. We specialize in delivering innovative digital platforms and services to the insurance industry, focusing on short-term insurance systems and portfolio administration. Our mission is to connect brokers, insurers, policyholders, and partners through dynamic and innovative IT and expert people-driven solutions. Our vision is to be the leading administrator and digital technology and integration platform provider for short-term insurance. Brolink is an independent subsidiary of Santam, a Top 5 Top Employer in SA for 2025.

Applicants must have the following:
•Clear ITC
•Clear criminal record
•Excellent employment references
Our values are Excellence, Integrity, Fairness, Innovation.
Our Vision is to be the leading digital technology and integration platform for short-term insurance.

Qualified applicants are invited to apply by sending a CV to: HumanResources@brolink.co.za with the subject line: Application: AI and Automation Analyst. The closing date is 10 September 2026

Please note that this appointment will be made according to the company’s Employment Equity targets and strategy.
Provided you are not contacted within 2 weeks of job application deadline, please consider your application unsuccessful