Personal Lines Underwriter

CAREER OPPORTUNITY
An exciting opportunity exists for a Personal Lines Underwriter to join the Underwriting Department. This position is based in Centurion.

JOB DESCRIPTION
Duties and Responsibilities:
•Underwrite in accordance with standards, policies and procedures
•Support BDC’s in acquiring and retaining profitable business
•Attend to administration and written communication
•Ensure that all documentation is processed accurately & correctly
•Ensure documentation, including SASRIA is issued, checked and authorized prior to dispatch
•Ensure queries are resolved as per company standards
•Ensure retentions are calculated
•Ensure endorsements / transaction are completed timeously
•Ensure timeous and accurate management of mail count
•Request, monitor survey and survey requirements as per laid down procedures
•Ensure policies are not overexposed
•Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.                                                                      •Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
•Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
•Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
•Align own behaviour with the organization culture and values.
•Share and transfer product, process and systems knowledge to colleagues.
•Collaborate and work with the Underwriting team to ensure required service levels are delivered.
•Ensure adherence to organizational policies, practices and procedures.
•Identify and recommend areas / ways to improve processes.
•Process discount request within mandate
Handle backdating, dual insurance and premium prejudice requests within mandate
•Professional and timeous query resolutions/ feedback (email and telephonic)
•Handling of items delete process as per mandate
•Handling of GIS/ flood risk process as per mandate
•Handling of rebroke and suspended policy requests (as per mandate/ agreement)
•Assist with renewal process (exceptions, renewal amendments, manual renewals, etc.)
•Approval of violations/ mandates
•Report handlings (daily/ weekly/ monthly) as and when required
•Ad-hoc duties and special projects
•Ad-hoc assistance in other departments as and when required
•Attend meetings as and when required

QUALIFICATIONS AND EXPERIENCE
Qualifications
Minimum Requirements:
•Matric is an essential requirement
•FAIS Credits (as per FAIS requirement)
•Must be Fit & Proper in terms of the FAIS Act
•Regulatory Exam: Representatives
•Must not be debarred with FSCA
•Relevant underwriting experience
•CPD Hours
Work Experience
Minimum Requirements:
•At least 3 – 5 years short term insurance underwriting experience in Personal Lines
•Must have experience in various personal Lines products.
•Be able to handle a portfolio of approximately 2000 policies.
•No ITC Credit records (bad debts, judgements etc.).
•No Criminal Record

TECHNICAL COMPETENCIES
Minimum Requirements:
•A formal qualification in the short-term insurance industry
•Experience on various short-term products and Insurers
•PC literacy (Word, Excel, Outlook)
•Well spoken
•Client orientation
•Attention to detail
•Organized
•Excellent communication skills (verbal & written)
•Proper telephone etiquette
•Must be able to speak / read and communicate in Afrikaans and English.
•Must be able to handle pressure

ATTRIBUTES
Attributes required for the position include but are not limited to:
•Positive
•Emotionally strong
•Attention to detail and thoroughness
•Ability to stay focused under high pressure
•Strong customer service focus
•Problem solving abilities
•Decision making (Agile)
•Highly self-motivated
•Committed to meeting deadlines
•Ability to communicate in English and Afrikaans is essential
•Professional and service excellence
•Strict adherence to Service level agreements

•Team player
•Planning and organising
•Time management
•Communication skills
•Administrative skills
•Output driven

ABOUT THE COMPANY
Brolink is a leading provider of insurance administration services, providing a comprehensive range of insurance products from South Africa’s top insurers. Our portfolio includes personal insurance, commercial insurance as well as niche products such as agriculture, transport, engineering, and aviation.
As a short-term insurance administrator, Brolink provides a dedicated service to professional brokers in delivering on their clients’ business or professional insurance needs.
Applicants must have the following:
•Clear ITC
•Clear criminal record
•Excellent previous employment references.
Our values are Excellence, Integrity, Fairness.
Our vision is to be the leading digital technology and integration platform for short-term insurance.
Qualified applicants are invited to apply by sending a CV to: HumanCapital@brolink.co.za before 04 November 2024.
Please note that this appointment will be made according to the company’s Employment Equity targets and strategy. Provided you are not contacted within 2 weeks of job application deadline, please consider your application unsuccessful.