Personal Lines Quotation Consultant

An exciting opportunity exists for a Personal Lines Quotation Consultant to join the Underwriting Department. This position is based in Centurion.

Duties and Responsibilities:

• Prepare Quotations in accordance with standards, policies and procedures.

• Support BDC’s in acquiring profitable business.

• Attend to administration and written communication.

• Ensure that all documentation is processed accurately & correctly.

• Ensure documentation is checked and authorized prior to dispatch.

• Ensure queries are resolved as per company standards.

• Ensure timeous and accurate management of mail count.

• Ensure policies are not overexposed.

• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.

• Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.

• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.

• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

• Align own behaviour with the organization culture and values.

• Share and transfer product, process and systems knowledge to colleagues.

• Collaborate and work with the Underwriting team to ensure required service levels are delivered.

• Ensure adherence to organizational policies, practices and procedures.

• Identify and recommend areas / ways to improve processes.

• Process discount request within mandate.

• Professional and timeous query resolutions/ feedback (email and telephonic)

• Approval of violations/ mandates

• Ad-hoc duties and special projects

• Ad-hoc assistance in other departments as and when required

• Attend meetings as and when required.

Minimum Requirements:
• Matric
• RE5
• FAIS fit and proper
• Relevant experience
• CPD Hours

Work Experience
Minimum Requirements:
• At least 1 – 2 years short term insurance experience in Personal Lines
• Must have experience in various personal Lines products.
• Be able to handle high volumes and stress.
• No ITC Credit records (bad debts, judgements etc.).
• No Criminal Record

Minimum Requirements:
• A formal qualification in the short-term insurance industry
• Experience on various short-term products and Insurers
• PC literacy (Word, Excel, Outlook)
• Well spoken
• Client orientation
• Attention to detail
• Organized
• Excellent communication skills (verbal & written)
• Proper telephone etiquette
• Being able to speak / read and communicate in Afrikaans and English would be an advantage.
• Must be able to handle pressure

Attributes required for the position include but are not limited to:
• Good with numbers
• Positive
• Emotionally strong
• Attention to detail and thoroughness
• Ability to stay focused under high pressure
• Strong customer service focus
• Problem solving abilities
• Decision making (Agile)
• Highly self-motivated
• Committed to meeting deadlines
• Ability to communicate in English and Afrikaans is essential
• Professional and service excellence
• Strict adherence to Service level agreements
• Team player
• Planning and organising
• Time management
• Communication skills
• Administrative skills
• Output driven

Brolink is a leading provider of insurance administration services, providing a comprehensive range of insurance products from South Africa’s top insurers. Our portfolio includes personal insurance, commercial insurance as well as niche products such as agriculture, transport, engineering, and aviation.
As a short-term insurance administrator, Brolink provides a dedicated service to professional brokers in delivering on their clients’ business or professional insurance needs.
Applicants must have the following:
• Clear ITC
• Clear criminal record
• Excellent previous employment references.
Qualified applicants are invited to apply by sending a CV to: before 31 July 2023.
Please note that this appointment will be made according to the company’s Employment Equity targets and strategy. Provided you are not contacted within 2 weeks of job application deadline, please consider your application unsuccessful.

Do you want to apply for this position?

Send your CV to and start your subject line with: Personal Lines Quotation Consultant

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